The day I walked back through my own front door, the floors were dry and the walls smelled of paint, not damp. I hadn’t expected that. I hadn’t expected any of this.
Margaret Holloway
Hebden Bridge · Flood of 2023
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The scale of the crisis
Everyyear,over6,200homesinEnglandflood.Mostfamiliesneverfullyrecoverwithoutsomeonewhostays.
Source: Environment Agency flood risk data, England 2024
What we do
Three phases. One unbroken commitment.
Flood recovery isn’t a single moment. It’s a journey measured in weeks, months, and the quiet relief of a dry winter.
48hrs
Average response time
Phase One
Respond
Within 48 hours of a flood warning, we are already moving.
Our rapid-response teams deploy pumps, sandbags, and emergency supplies before the last wave has receded. We coordinate with Environment Agency warnings to pre-position volunteers in the highest-risk postcodes — so when families open their doors to brown water, they open them to us as well.
1,240
Homes restored since 2018
Phase Two
Rebuild
Mud out. Walls up. Floors down. Then again, properly.
Once the water drains, the real work begins. Our skilled volunteers — plumbers, electricians, joiners, and hundreds of people who simply showed up — muck out ground floors, strip damaged plasterboard, and rebuild to flood-resilient standards. We don't patch. We restore.
94%
Families who felt supported at 6 months
Phase Three
Remain
Six months later, we are still answering the phone.
Flood trauma doesn't end when the walls dry out. We maintain a dedicated aftercare line, connect families with mental health support, and run community resilience workshops that teach neighbours how to prepare for the next event — because there will be one. We don't leave until you're ready for us to.
Need help right now?
Find support in your area — tonight if necessary.
Enter your postcode to find active Floodline teams, emergency contacts, and local recovery resources near you.
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Free Resource
Flood Recovery Guide
A plain-English, 28-page guide covering insurance claims, drying timelines, mould prevention, and who to call first. Downloaded 14,000 times since 2022.
- Insurance claim checklist
- Room-by-room drying guide
- Mental health support contacts
- Flood-proofing your home
3,800+
Registered volunteers
Join us
You don’t need a skill.
You just need a free weekend.
Every year, thousands of ordinary people give a Saturday to someone else’s recovery. Some come back the next weekend. And the one after that. We’ll train you, kit you out, and make sure every hour you give lands somewhere that matters.
Choose shifts that fit your schedule — single days welcome
All tools and protective equipment provided on site
Work alongside a trained team leader at all times
Corporate volunteering & CSR partnerships available. Contact our partnerships team →